Technology & SaaS

A feature ships. The attack path ships with it.

Software, APIs, and AI features are the business — and the perimeter. We start from the architecture you actually ship — identity, integrations, pipelines, and tenant boundaries — then prove which paths reach customer data before a customer finds them.

Talk to an operator
After-hours SaaS engineering desk — dual monitors dark, hardware key, empty chair

Why this matters now

The risk is moving. The emphasis has to move with it.

The shortest path into a SaaS company is rarely the login page. It is a token, an API, or an AI integration that already has permission.

What’s changing

OAuth and AI-SaaS integrations

What it exposes

Persistent tokens that outlive the tool — and the employee

Why it matters to the business

A vendor compromise becomes your customer-data event

What’s changing

APIs as the product runtime

What it exposes

Broken auth, over-broad scopes, and tenant isolation gaps

Why it matters to the business

One defect scales to every customer on the platform

What’s changing

Non-human identity sprawl

What it exposes

Service accounts, keys, and webhooks outside SSO and MFA

Why it matters to the business

Access that never logs in — and never gets offboarded

What’s changing

AI features in the product

What it exposes

New retrieval, action, and data-handling paths in the same release train

Why it matters to the business

A ship date that also ships an untested attack surface

In this environment

What we look for in a software environment

We map the systems that ship the product — not a generic office network. The engagement is built around how you actually build, integrate, and isolate tenants.

  • APIs and application logic

    The contracts customers and partners actually call.

  • Cloud identity and tenant boundaries

    Who can reach whose data — including the keys that never log in.

  • CI/CD and release infrastructure

    The path from a commit to production, and who can change it.

  • OAuth, integrations, and third parties

    Tokens and SaaS-to-SaaS trust that sit outside the login page.

  • AI features and actions

    New retrieval and tool-use paths that ship with the product.

Platform engineering room with a glass-front rack and workstations — APIs and identity as a place

The question we prove

Can a stolen token or a broken API actually reach another tenant’s data?

We do not stop at a scanner finding on an endpoint. We prove whether OAuth, an API defect, or a CI/CD path becomes a customer-data event — and whether tenant isolation holds when someone tries.

The path we walk

A path from a token to a tenant

This is the progression we see in real software engagements. We find it, prove it, and close it — before the next release makes it louder.

  1. 01

    Compromised identity / OAuth

  2. 02

    Cloud or CI/CD

  3. 03

    API or AI feature

  4. 04

    Tenant data / customer impact

    Customer impact

Where Open Security meets the path

  1. Find
  2. Validate
  3. Prioritize
  4. Remediate
  5. Retest
Open Security Portal dashboard used to brief product and security leadership on residual SaaS risk

What leadership sees

What a finding means for the product

A CVSS score is not the briefing. Whether it crosses a tenant boundary — and whether you can still ship — is.

Consequence

Which tenant, API, or customer workflow the path can actually reach.

Priority

Sequenced by customer impact and launch risk — not a generic severity.

Regulation

Mapped to SOC 2, customer audits, and the privacy obligations already in the contract.

Ownership

Product, platform, and the vendor who still holds the token.

Remediation

A sequence engineering can ship — not a dump of tickets into the backlog.

Leadership visibility

Portal so executives see residual risk as customer trust, not CVE volume.

Frameworks this maps to

  • SOC 2

    Evidence that controls hold on the paths that reach customer data.

  • Customer security reviews

    Answers for the questionnaires that block enterprise deals.

  • NIST CSF

    A baseline for exposure trending as the product ships.

After the assessment

The work continues after the assessment

Closing one API path is not the same as staying ahead of the next release. Remediation, retesting, and continuous validation stay tied to how you ship.

Remediation engineering can actually ship

Fixes sequenced so tenant-isolation gaps close before the next GA.

Retesting on the same path

The token-to-tenant chain, walked again, so a ticket status is not the evidence.

Tabletops for customer-facing incidents

Who tells the customer, who rotates the keys, and what the status page says.

Training from lures that target builders

Awareness built from CI/CD, vendor, and AI-tool impersonation we see against software teams.

Continuous exposure monitoring

APIs, identity, and internet-facing product surfaces stay in view between releases.

Proof, in this industry’s language

SaaS Provider

12

auth-bypass paths closed before GA

Application and CI/CD testing found tenant-isolation gaps before launch — a ship date that did not also ship the attack path.

Know which path reaches a tenant.

Talk through your product environment with an operator — APIs, identity, pipelines, and the AI features in the next release.